退款与售后政策
感谢您选择 DurianMan。
付款须知
付款前，请仔细确认订单内容及付款金额。所有款项一经支付，恕不接受退款或退回原付款方式。
如订单金额有余额或需要调整，相关款项仅可保留为 DurianMan Credit，供下次消费时使用，不可兑换现金或申请退款。
榴莲售后处理
榴莲属于天然生鲜食品，每颗榴莲的颜色、口感、甜度及成熟度可能有所不同。因此，我们不接受因个人口味、喜好或主观感受而提出的退款要求。
如收到榴莲后发现品质问题，请立即：
- 拍下清晰的榴莲照片或视频；
- 保留相关产品及原有包装；
- 联系我们的客服小助理，并提供订单资料。
客服小助理收到完整资料后，将尽快核实并跟进处理。如确认符合售后处理条件，我们将根据实际情况安排更换产品，或将相应金额转为 DurianMan Credit，恕不提供现金退款或退回原付款方式。
联系我们
如对订单、付款或售后处理有任何疑问，欢迎联系我们的客服小助理，我们会尽快为您提供协助。
DurianMan Refund & After-Sales Policy
Thank you for choosing DurianMan.
Payment Policy
Please carefully confirm your order details and payment amount before making payment. All payments are final and strictly non-refundable. Refunds will not be made to the original payment method.
If there is any remaining balance or adjustment to your order, the relevant amount will be retained as DurianMan Credit for future purchases. The credit cannot be exchanged for cash or refunded.
Durian After-Sales Support
Durian is a natural, perishable product. Its colour, texture, sweetness and ripeness may vary from fruit to fruit. Therefore, refund requests based on personal taste, preference or subjective expectations will not be accepted.
If you discover any quality issues after receiving your durian, please:
- Take clear photos or videos of the durian;
- Keep the affected product and its original packaging;
- Contact our customer service assistant and provide your order details.
Once we receive the complete information, our customer service assistant will verify the issue and follow up as soon as possible. If the issue meets our after-sales policy requirements, we will arrange a product replacement or provide the corresponding amount as DurianMan Credit, depending on the circumstances.
Cash refunds and refunds to the original payment method will not be provided.
Contact Us
If you have any questions regarding your order, payment or after-sales support, please contact our customer service assistant. We will assist you as soon as possible.